Returns and Refunds

You can withdraw from the Contract within 14 calendar days without giving any reason.

Your right to withdraw from the Contract expires upon the lapse of 14 calendar days following your parcel receipt date.

To exercise your right to withdraw from the Contract, please inform us by sending a form available at our website to address: office@kateketer.com


You may use the template form of withdrawing from the agreement, but it is not obligatory.

To meet the withdrawal deadline, you can send us a message on your decision to exercise your right to withdraw from the sales agreement before the lapse of the withdrawal deadline.

Effects of withdrawal In the event of your withdrawal from the Contract, we shall promptly return all payments received from you, including the cost of delivery of goods (except for additional costs attributable to your chosen delivery method other than the most economic standard method offered by our company), in any case not later than 14 days following the date of informing us of your decision to exercise your right of withdrawal from the Contract.

The payment shall be returned by the same method as used by you in the original transaction, unless you express your consent to another solution; nevertheless, you shall incur no costs in connection with the return.